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The GhanaBrick Guarantee

Ghana's First Quality-Certified Clay Brick Network

We stand behind every brick with our 50% Money-Back Quality Guarantee

What Makes GhanaBrick Different?

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GBQS Certified Quality

Every brick passes our 15-point GhanaBrick Quality Standard inspection before it leaves the partner kiln

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Money-Back Guarantee

50% refund if delivered quality doesn't match our certification grade β€” no argument

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Certified Partner Network

Every brick sourced from our certified partner kilns β€” no distributors, no quality surprises

Our 4-Part Guarantee

1️⃣

Quality Match Guarantee

If the delivered bricks don't match the GBQS certification grade we've assigned, we'll refund 50% of your order value.

Example: You order ⭐⭐⭐ Premium certified clay bricks. If they arrive and clearly don't meet premium standards, you get a 50% refund + free replacement or credit for future orders.

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Delivery Assurance

If your delivery is more than 2 days late without prior notice, you automatically receive a 10% discount on your order.

How it works: Expected delivery date confirmed β†’ 2+ days late β†’ Automatic 10% credit to your account or refunded to your payment method.

3️⃣

Defect Protection

If more than 5% of your order has defects (cracks, chips, breaks), we'll replace them free of charge.

Process: Take photos of defective units β†’ Submit claim within 7 days β†’ Get free replacement delivered with your next order or immediate replacement for urgent projects.

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Clay Brick Expert Hotline

Free phone consultation with our clay brick specialist to help you choose the right brick type and grade for your project.

Get help with: Brick type selection β€’ Quantity calculation β€’ GBQS grade requirements β€’ Mortar mix ratios β€’ Build supervision options

How Our Quality Certification Works

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15-Point Testing

Visual, strength, and durability tests on every batch

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3-Tier Rating

Premium (13-15pts), Standard (10-12pts), or Basic (7-9pts)

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Batch Monitoring

Random audits on every production run β€” not just the first

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Premium Quality Certified

⭐⭐⭐GBQS Certified

Passed 13-15 of 15 quality tests. Exceeds industry standards.

Test Score: 14/15 points
Certified by: GhanaBrick Quality Standard (GBQS)

βœ“ Independently verified by GhanaBrick Quality Standard (GBQS)
βœ“ Covered by our 50% Money-Back Quality Guarantee

The 15-Point Quality Test

Visual Tests (5 points)

  • βœ“ Size consistency (Β±3mm)
  • βœ“ Color uniformity
  • βœ“ Edge sharpness
  • βœ“ Surface texture
  • βœ“ Weight verification

Strength Tests (5 points)

  • βœ“ Drop test (waist height)
  • βœ“ Compression strength (N/mmΒ²)
  • βœ“ Impact resistance
  • βœ“ Edge durability
  • βœ“ Load-bearing capacity

Durability Tests (5 points)

  • βœ“ Water absorption (max 12% for clay)
  • βœ“ Salt crystallization resistance
  • βœ“ Efflorescence check
  • βœ“ Thermal cycling test
  • βœ“ Weathering simulation

How to Make a Claim

1

Document the Issue

Take clear photos or videos showing the quality issue, defects, or late delivery confirmation.

2

Contact Us

Call +233 20 067 7157 or submit a claim through the contact form within 7 days of delivery.

3

Quick Review

Our team reviews your claim within 24-48 hours. Most quality claims are approved immediately.

4

Get Your Resolution

Refund processed to your payment method or credit applied to your account within 3-5 business days.

Frequently Asked Questions

Does this guarantee cost extra?

No. The GhanaBrick Guarantee is included with every purchase at no additional cost. It's our commitment to clay brick quality.

Is clay brick really worth the price premium over sandcrete?

Yes β€” when you factor in longevity (clay lasts 50-100+ years vs 20-30 for sandcrete), lower cooling costs (clay walls are 30% cooler), and resale premium, clay brick is lower cost over the lifetime of the building.

How long do I have to make a claim?

You have 7 days from delivery date to submit a quality or defect claim. For delivery delays, claims are processed automatically.

What proof do I need?

Photos or videos clearly showing the issue, along with your order number. Our team makes decisions quickly β€” we don't slow-walk legitimate claims.

Ready to Build with Clay?

Every order is protected by our guarantee. Quality you can stake your build on.