Good quality should come with clear evidence.
Know the product, check the specification and keep the written terms for your order. A badge alone does not tell you what was tested.
Before you confirm an order
- Agree the exact product, dimensions, quantity, finish and intended use.
- Ask which batch inspection and laboratory test evidence is available, including the test date and the product or batch it covers.
- Confirm the material price, transport, unloading, installation scope and proposed delivery window separately.
- Keep your reviewed quote, payment reference, delivery note and any inspection record or laboratory report supplied.
How to read GBQS
The internal framework groups checks under visual consistency, strength and durability. Its published bands are Premium (13–15 points), Standard (10–12) and Basic (7–9). A score only has meaning alongside a record of the checks performed.
Visual inspection cannot replace a compression-strength or water-absorption test. Do not assume every listed product has independent test evidence; ask us to identify the documents available for your chosen batch before you order.
Quality, delivery and claims
What does GBQS mean?
GBQS is the GhanaBrick Quality Standard, our own 15-point quality framework. It is not a claim of independent certification or accreditation. Ask for the inspection record and any relevant laboratory report for the actual product or batch you are considering.
Which quality terms apply to my order?
Ask for the exact product specification, inspection evidence and written quality terms before payment, including the reporting process and available remedies. Any replacement or refund commitment must be stated in the terms agreed for your order. Existing orders retain the commitments agreed at purchase.
How do I report damage or a quality concern?
Photograph the affected bricks, retain the order and delivery references, and contact us promptly. Tell us the affected quantity and whether the concern was visible at delivery. The team will review the evidence against the agreed specification and order terms; this page does not set a new blanket defect threshold or promise an automatic remedy.
What delivery costs and dates are included?
Delivery is not automatically included in a catalogue material price. The reviewed quote should state transport charges, unloading arrangements and the agreed scope. Confirm the delivery window before dispatch. Contact the team if that window changes.
Does a product rating prove it is suitable for my building?
No. An internal score is not a structural design approval. Your building professional should confirm the product, mortar and wall system using the relevant specification and test evidence.
Need help with an order?
Send your order reference, delivery date, affected quantity and clear photos. The team will review the evidence and confirm the resolution and timing with you. Existing orders retain the written commitments agreed at purchase.